Legal notice

LINKS & CO (PTY) LTD

TERMS OF SERVICE

Effective Date: 14 September 2026
Last Updated: 14 September 2026

1. INTRODUCTION

These Terms of Service ("Terms", "Terms and Conditions") govern your access to and use of the Links & Co website and your purchase of products through our online store.

The website is operated by:

Legal Name: Links & Co (Pty) Ltd
Registration Number: 2026/535226/07
Place of Registration: Republic of South Africa

Business Address:
52 Otello Crescent
Eastridge
Mitchells Plain
7785
Cape Town
Western Cape
South Africa

Telephone: +27 62 007 4403

Email: linksandco@outlook.com

Links & Co is an online retail and e-commerce reseller. Products displayed on our website are sold directly by Links & Co and may be sourced from suppliers, manufacturers, wholesalers, distributors or other approved product providers.

By accessing or using our website, creating an account, placing an order or purchasing a product, you agree to be bound by these Terms, together with the other policies applicable to your transaction.

If you do not agree with these Terms, you should not use the website or place an order.

2. IMPORTANT RELATED POLICIES

These Terms should be read together with the following Links & Co policies:

Legal Notice;
Privacy Policy;
Shipping & Delivery Policy;
Refund, Returns & Cancellation Policy;
applicable Cookie Policy, where available; and
any additional terms displayed on product pages, promotions or during checkout.

Where a mandatory provision of South African law applies to a transaction, that provision will prevail over any inconsistent provision in these Terms.

3. SOUTH AFRICAN LAW

Links & Co operates its online retail business in accordance with applicable South African legislation.

Depending on the transaction and circumstances, this may include:

Consumer Protection Act 68 of 2008 ("CPA");
Electronic Communications and Transactions Act 25 of 2002 ("ECTA");
Protection of Personal Information Act 4 of 2013 ("POPIA");
applicable tax and VAT legislation;
applicable intellectual-property legislation; and
other legislation applicable to the products or transactions.

Nothing in these Terms is intended to unlawfully exclude, restrict or waive any consumer right that cannot legally be excluded, restricted or waived.

4. ELIGIBILITY TO PURCHASE

By placing an order through our website, you confirm that:

the information you provide is accurate and complete;
you are legally capable of entering into a binding transaction;
you are authorised to use the payment method provided;
the delivery information supplied by you is accurate; and
you will comply with these Terms and applicable law.

Where a person is legally unable to enter into a transaction independently, the transaction must be completed with the involvement of an appropriate parent, guardian or legally authorised person where required by law.

5. OUR E-COMMERCE BUSINESS MODEL

Links & Co operates as an online retailer and reseller.

This means:

You purchase products directly from Links & Co through our website.
Links & Co receives and processes your order and payment.
Links & Co may source products from third-party suppliers or approved product providers.
A supplier, manufacturer, warehouse, fulfilment partner or logistics provider may assist Links & Co with sourcing, packaging, processing or dispatching an order.
Delivery may be completed by an independent courier or logistics provider.
Your contractual purchase relationship remains with Links & Co, subject to applicable law and the terms of your transaction.

The involvement of a supplier or fulfilment provider does not transfer Links & Co's obligations to the customer where those obligations arise under applicable law.

6. PRODUCTS AND PRODUCT INFORMATION

We endeavour to ensure that product descriptions and information displayed on our website are accurate and sufficiently detailed to assist customers in making informed purchasing decisions.

Product information may include:

product name;
photographs;
description;
features;
specifications;
dimensions;
quantity;
price;
availability;
materials or ingredients, where applicable; and
other relevant information.

Product photographs may be illustrative. Actual colours, finishes, packaging or appearance may vary depending on the product and the customer's device or display settings.

Where a material error is identified, Links & Co may take reasonable steps to correct the information and address affected orders in accordance with applicable law.

7. PRODUCT AVAILABILITY

Products displayed on our website are subject to availability.

An item appearing on the website does not necessarily mean that it is immediately available for dispatch.

Links & Co may need to confirm stock availability with a supplier or fulfilment provider after an order is placed.

If a product becomes unavailable after an order has been placed, Links & Co will take reasonable steps to notify the customer and provide an appropriate remedy in accordance with applicable law and our Refund, Returns & Cancellation Policy.

8. PRICES

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

The price applicable to an order will be the price displayed at the time the customer completes the transaction, subject to applicable law.

Delivery charges and other applicable mandatory costs will be disclosed before completion of the transaction.

Where Links & Co is VAT registered and VAT applies, VAT will be handled in accordance with applicable tax legislation.

Where Links & Co is not VAT registered, Links & Co will not represent itself as a VAT-registered supplier or charge VAT as such.

Links & Co reserves the right to correct genuine pricing or information errors. Where an error materially affects an order, Links & Co will take reasonable steps to address the affected transaction in accordance with applicable law.

9. PROMOTIONS AND DISCOUNTS

From time to time, Links & Co may offer:

promotional prices;
discounts;
limited-time offers;
coupon codes;
promotional bundles;
free-delivery promotions; or
other special offers.

Promotions may be subject to additional terms, including:

promotional periods;
product availability;
minimum order values;
quantity limitations;
customer eligibility; or
other stated conditions.

Promotional terms displayed at the time of the offer will apply to the relevant promotion.

Unless expressly stated otherwise, promotions may not be combined.

10. PLACING AN ORDER

Customers may place orders through the Links & Co website by:

selecting available products;
adding products to the shopping cart;
reviewing the order;
providing the required customer and delivery information;
selecting an available payment method;
reviewing applicable charges; and
submitting the order for payment and processing.

Customers are responsible for checking the order details before submitting the transaction.

This includes checking:

product;
quantity;
size, colour or variation where applicable;
price;
delivery charges;
delivery address; and
contact information.

11. ORDER ACCEPTANCE

Submitting an order constitutes an offer by the customer to purchase the selected products.

An automated order acknowledgement does not necessarily constitute final acceptance of the order where further verification, stock confirmation or payment verification is required.

Links & Co may need to verify:

payment;
stock availability;
customer information;
delivery information; and
potential fraudulent or suspicious activity.

Where an order cannot be fulfilled, Links & Co will notify the customer and, where payment has already been received, process the applicable refund or other remedy in accordance with applicable law.

12. PAYMENT

Customers may use the payment methods made available at checkout.

Payment may be processed through third-party payment providers or payment gateways.

Links & Co does not ordinarily retain complete bank-card information where payment is processed through an external payment provider.

Orders may be subject to payment verification and reasonable fraud-prevention procedures.

A transaction will only proceed once the applicable payment has been successfully authorised or confirmed.

13. ELECTRONIC TRANSACTIONS

Links & Co uses electronic systems to process online transactions.

Where applicable, customers will have an opportunity to:

review their order;
review applicable prices;
review delivery charges;
review customer information;
identify and correct errors; and
confirm the transaction before final submission.

Customers should retain electronic copies of:

order confirmations;
invoices;
payment confirmations;
delivery information;
correspondence; and
other relevant transaction records.

14. ORDER CONFIRMATION

Following successful processing, Links & Co may send an order confirmation to the email address or other contact details provided by the customer.

The confirmation may include:

order number;
products purchased;
quantities;
purchase price;
delivery information;
payment information; and
estimated delivery timeframe.

Customers should contact Links & Co promptly if any information contained in an order confirmation is incorrect.

15. DELIVERY

Links & Co currently offers delivery within South Africa, subject to product availability and courier coverage.

Estimated Delivery Period

Up to 15 business days

The estimated delivery period begins following successful payment confirmation and order processing.

The delivery period may include:

order processing;
stock confirmation;
supplier fulfilment;
packaging;
dispatch;
courier collection;
transportation; and
final delivery.

The 15-business-day period is an estimated timeframe and is not an unconditional guarantee of delivery on a specific date, unless a specific delivery date has expressly been agreed.

Delivery may be affected by:

stock availability;
supplier processing;
courier delays;
public holidays;
incorrect delivery information;
remote delivery locations;
high order volumes;
adverse weather;
operational disruptions; or
circumstances outside Links & Co's reasonable control.

For full details, customers should refer to the Links & Co Shipping & Delivery Policy.

16. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information.

Links & Co is not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.

Customers should ensure that:

the address is complete;
the correct postal code is provided;
the recipient's name is accurate;
contact information is correct; and
someone is reasonably available to receive the delivery where required.

Additional delivery charges may apply where a parcel needs to be re-delivered because of incorrect information supplied by the customer, subject to applicable law.

17. THIRD-PARTY FULFILMENT AND SUPPLIERS

Links & Co may use suppliers, manufacturers, wholesalers, warehouses or fulfilment partners to assist with fulfilling customer orders.

These third parties may assist with:

sourcing products;
stock handling;
packaging;
order preparation;
dispatch; or
logistics.

The use of third-party fulfilment does not create a separate purchase contract between the customer and the supplier unless expressly stated.

Customers should direct order-related queries, complaints, returns and refund requests to Links & Co unless we specifically instruct otherwise.

18. IMPORTED OR INTERNATIONALLY SOURCED PRODUCTS

Some products sold by Links & Co may be sourced from suppliers or manufacturers outside South Africa.

Where applicable, Links & Co will take reasonable steps to ensure that products offered for sale comply with applicable South African requirements.

International sourcing may affect:

stock availability;
fulfilment time;
delivery time;
product packaging;
product specifications; or
product availability.

Any applicable import-related costs or charges that are required to be disclosed to the customer will be communicated in accordance with applicable law.

19. RETURNS, REFUNDS AND CANCELLATIONS

Customers may have rights to cancel orders, return products or obtain refunds under South African law and Links & Co's Refund, Returns & Cancellation Policy.

These may include rights relating to:

electronic transaction cooling-off periods;
defective goods;
damaged goods;
incorrect products;
unsuitable products where applicable;
change-of-mind returns where legally applicable;
cancellations before dispatch;
replacements; and
refunds.

Customers should review the Refund, Returns & Cancellation Policy before placing an order.

Nothing in these Terms limits a statutory consumer right.

20. ELECTRONIC TRANSACTION COOLING-OFF RIGHTS

Where applicable, customers may have statutory cooling-off rights in respect of qualifying electronic transactions.

The applicable cooling-off period, exclusions, return requirements and refund process are set out in the Links & Co Refund, Returns & Cancellation Policy.

Customers should follow the stated cancellation and return procedure to ensure that their request can be processed efficiently.

21. DEFECTIVE OR DAMAGED PRODUCTS

If a product is defective, damaged, unsafe or otherwise does not comply with applicable consumer-protection requirements, customers should contact Links & Co as soon as reasonably possible.

Customers may be entitled to remedies provided by the CPA or other applicable legislation.

Depending on the circumstances and applicable law, remedies may include:

repair;
replacement; or
refund.

Customers should not return products to suppliers directly unless Links & Co provides specific instructions to do so.

22. INCORRECT PRODUCTS

If you receive a product that is materially different from the product ordered, please contact Links & Co.

Where appropriate, we may request:

photographs;
order information;
product information;
packaging information; or
other reasonable evidence.

Where the incorrect supply is attributable to Links & Co or its fulfilment arrangements, the appropriate remedy will be handled in accordance with applicable law.

23. STATUTORY WARRANTY

Nothing in these Terms limits applicable statutory warranties.

Where the CPA applies, consumers may have statutory rights relating to the quality, safety and suitability of goods, including applicable implied warranty rights.

Where a product is subject to a manufacturer's or supplier's additional warranty, the terms of that warranty may also apply.

A manufacturer's warranty does not automatically replace or remove a consumer's statutory rights.

24. CUSTOMER ACCOUNTS

Where the website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should:

use secure passwords;
keep login information confidential;
notify Links & Co of suspected unauthorised access; and
ensure that account information remains accurate.

Links & Co may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance or other legitimate business purposes.

25. FRAUD AND SUSPICIOUS TRANSACTIONS

Links & Co may take reasonable measures to identify and prevent:

fraudulent orders;
payment fraud;
identity theft;
unauthorised transactions;
fraudulent refund requests;
account abuse; and
other unlawful activity.

We may delay, reject or cancel an order where there are reasonable grounds to suspect fraud or unlawful activity, subject to applicable law.

Where legally permitted or required, relevant information may be shared with payment providers, service providers or law-enforcement authorities.

26. PROHIBITED USE

Customers may not use the Links & Co website:

for unlawful purposes;
to commit fraud;
to interfere with website security;
to gain unauthorised access to systems;
to introduce malicious software;
to scrape or copy website content without permission;
to impersonate another person;
to submit false information; or
in a manner that may damage, disrupt or compromise the website or Links & Co's systems.

27. INTELLECTUAL PROPERTY

Unless otherwise stated, intellectual property appearing on the Links & Co website belongs to Links & Co or is used under appropriate permission or licence.

This may include:

logos;
branding;
website design;
written content;
graphics;
photographs;
videos;
product descriptions;
marketing materials; and
other website content.

Customers may not reproduce, modify, distribute, sell or commercially exploit Links & Co intellectual property without prior written permission.

Third-party trademarks, product names and images remain the property of their respective owners where applicable.

28. PRODUCT IMAGES AND THIRD-PARTY MATERIAL

Some product photographs, specifications, descriptions or other information may originate from suppliers, manufacturers or other approved product providers.

Links & Co will take reasonable steps to ensure that product information displayed on the website is accurate.

Where third-party intellectual property is used lawfully in connection with a product listing, ownership remains with the relevant rights holder.

29. PRIVACY

Links & Co processes personal information in accordance with POPIA and our Privacy Policy.

Personal information may be used to:

process orders;
process payments;
arrange delivery;
communicate with customers;
process returns and refunds;
prevent fraud;
maintain business records; and
comply with legal obligations.

Please read the Links & Co Privacy Policy for further information.

30. COOKIES AND WEBSITE TECHNOLOGY

The Links & Co website may use cookies and similar technologies for purposes including:

shopping-cart functionality;
website operation;
security;
analytics;
performance;
preferences; and
marketing functionality where applicable.

Cookie use is subject to applicable law and the Links & Co Privacy Policy or Cookie Policy where applicable.

31. THIRD-PARTY SERVICES

Links & Co may rely on third-party service providers for:

payment processing;
website hosting;
e-commerce technology;
courier services;
fulfilment;
accounting;
communications;
analytics;
fraud prevention; and
other operational services.

Links & Co will take reasonable steps to ensure that third-party providers handling customer information comply with applicable legal and contractual requirements.

32. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites.

These links may be provided for convenience or informational purposes.

Links & Co does not control the content, availability, security or privacy practices of third-party websites.

Customers should review the relevant third party's terms and privacy policy before using those websites.

33. WEBSITE AVAILABILITY

Links & Co endeavours to maintain the availability and security of its website.

However, the website may occasionally be unavailable due to:

maintenance;
software updates;
hosting issues;
telecommunications failures;
technical problems;
cybersecurity incidents;
third-party service interruptions; or
circumstances outside Links & Co's reasonable control.

Links & Co will take reasonable steps to restore services where practicable.

34. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Links & Co will not be responsible for losses arising from matters outside its reasonable control.

This may include:

telecommunications failures;
internet outages;
third-party service interruptions;
courier disruptions;
supplier delays;
extraordinary events;
natural disasters; or
other circumstances beyond reasonable control.

Nothing in these Terms excludes or limits liability or a consumer right where such exclusion or limitation is prohibited by South African law.

Links & Co remains responsible for obligations imposed on it by applicable consumer-protection legislation.

35. FORCE MAJEURE

Links & Co will not be considered in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control.

Such circumstances may include:

natural disasters;
severe weather;
fire;
flood;
public emergencies;
civil unrest;
strikes;
telecommunications failures;
widespread system failures;
government restrictions;
cyber incidents; or
major disruptions affecting suppliers or logistics providers.

Links & Co will take reasonable steps to minimise the impact on customers.

36. CUSTOMER REVIEWS AND USER CONTENT

Where the website allows customers to submit reviews, testimonials, photographs or other content, customers agree that submissions should:

be truthful;
not be defamatory;
not contain unlawful material;
not infringe another person's intellectual-property rights;
not contain unnecessary personal information; and
not contain malicious software.

Links & Co may moderate or remove content that violates applicable law or these Terms.

Where required, appropriate permission or consent will be obtained before customer content is used for promotional purposes.

37. MARKETING COMMUNICATIONS

Where permitted by applicable law, Links & Co may send customers information about:

products;
promotions;
discounts;
special offers;
new services; and
other relevant business communications.

Customers may opt out of promotional communications at any time.

Opting out of marketing does not prevent Links & Co from sending essential transactional communications relating to an order, payment, delivery, return, refund or account.

38. COMPLAINTS

Customers are encouraged to contact Links & Co first if they have a complaint concerning:

an order;
product quality;
payment;
delivery;
returns;
refunds;
customer service; or
any other aspect of the transaction.

When submitting a complaint, customers should provide:

full name;
contact details;
order number;
description of the issue; and
supporting information where available.

Links & Co will endeavour to investigate and respond within a reasonable period.

39. DISPUTE RESOLUTION

Links & Co encourages customers to contact us directly so that reasonable attempts can be made to resolve disputes.

Nothing in this section prevents a consumer from exercising any statutory right to approach an applicable:

consumer protection body;
ombud;
regulator;
tribunal;
court; or
other legally recognised dispute-resolution forum.

Consumers retain all rights available to them under South African law.

40. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute relating to the use of the Links & Co website or purchase of products will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or legally recognised dispute-resolution forum.

41. CHANGES TO THESE TERMS

Links & Co may update these Terms from time to time to reflect:

changes to our business;
changes to our products;
changes to our website;
changes in technology;
changes to our fulfilment arrangements;
changes in applicable legislation; or
changes to our business information.

The latest version will be published on the Links & Co website together with the applicable effective and updated dates.

Changes will not retrospectively remove rights that have already accrued to consumers under applicable law.

42. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

43. ENTIRE AGREEMENT

These Terms, together with the Links & Co policies expressly incorporated into them and any applicable transaction-specific terms, constitute the principal agreement governing your use of the website and purchase of products from Links & Co.

Where a specific product, promotion or transaction contains additional terms, those terms will apply to the relevant transaction to the extent that they are lawful and do not unlawfully restrict consumer rights.

44. CONSUMER RIGHTS PRESERVED

Nothing in these Terms is intended to:

waive a statutory consumer right;
exclude a mandatory legal obligation;
remove a remedy available under the CPA or other applicable legislation; or
prevent a customer from exercising a right that cannot lawfully be excluded.

If any provision of these Terms conflicts with a mandatory provision of South African law, the mandatory legal provision will prevail.

45. CONTACT DETAILS

Links & Co (Pty) Ltd

Registration Number: 2026/535226/07